Terms & Conditions

These Terms & Conditions (“Terms”) apply to all website design, development and related services provided by Borders Web Studio (“I”, “me”, “the Studio”) to you (“the Client”). By paying a deposit or instructing me to begin work, you agree to these Terms.

1. Quotes & agreement

• All prices are quoted individually and confirmed in writing (by email or message) before work starts.
• A written quote is valid for 30 days and sets out the scope, price and what’s included.
• Work begins once you have accepted the quote and paid the deposit (see section 3).
• Anything outside the agreed scope is treated as additional work and quoted separately before it’s carried out.

2. What you provide

• You agree to supply content (text, images, logos, login details and other materials) needed to complete the project in a timely manner.
• You confirm you own, or have permission to use, all materials you provide, and that they don’t break any law or infringe anyone’s rights.
• If the project stalls waiting on your materials for more than 30 days, I may pause it and invoice for work completed to date.

3. Payment

• A 50% deposit is payable to book your project and before work begins. It is non-refundable once design work has started.
• The remaining 50% balance is due on completion, before the site is made live or files are handed over.
• Payment is by bank transfer. Invoices are issued for all payments.
• Care & hosting plans are billed monthly in advance and roll month to month.
• Prices exclude VAT where applicable.

4. Revisions & scope

• Each package includes a set number of revision rounds, stated in your quote. Further revisions are charged at my standard rate.
• A “revision” means reasonable adjustments to agreed designs — not a complete change of direction or new features.
• New pages, features or significant redesigns after sign-off are treated as additional work.

5. Timescales

• Estimated timescales are given in good faith and depend on you providing content and feedback promptly.
• I’m not liable for delays caused by late materials, third parties, or events outside my reasonable control.

6. Ownership & rights

• Once the project is paid in full, you own the finished website, its content and the domain name registered for you.
• I retain ownership of any underlying tools, code libraries, frameworks and techniques I reuse across projects.
• Unless you ask otherwise in writing, I may show your finished project in my portfolio and marketing, and add a discreet credit/link in the site footer.

7. Third-party services

• Your site may use third-party services (for example hosting, domains, fonts, booking or email tools). Their own terms and any fees apply.
• I’m not responsible for outages, changes or price rises by third-party providers, but I’ll help you resolve issues where I reasonably can.

8. Hosting, care & support

• Care & hosting plans are optional and described on the pricing page. They can be cancelled by either side with 30 days’ notice.
• If you don’t take a care plan, ongoing maintenance, updates and security are your responsibility once the site is handed over.
• Support requests outside a care plan are quoted and charged separately.

9. Search engine rankings

• I build every site to sound technical SEO standards and will advise you honestly on local search.
• I cannot guarantee any specific ranking position on Google or other search engines — rankings depend on competition, reviews, time and factors outside my control.

10. Liability

• I’ll always take reasonable care, but to the extent permitted by law my total liability for any claim is limited to the fees you have paid for the project it relates to.
• I’m not liable for indirect or consequential losses, including lost profits, data or business.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything that can’t be limited by law.

11. Cancellation

• If you cancel after work has begun, the deposit is retained and you’ll be invoiced for any work completed beyond it.
• I may end a project if these Terms are broken or communication breaks down for a prolonged period, invoicing for work done to date.

12. Data protection

I handle personal data in line with UK GDPR and the Data Protection Act 2018. Please see the Privacy Policy for details.

13. Governing law

These Terms are governed by the law of Scotland, and any disputes fall under the jurisdiction of the Scottish courts.

14. Contact

Questions about these Terms? Email hello@borderswebstudio.co.uk or message me on WhatsApp.

These Terms are provided as a fair, plain-English starting point. For high-value contracts you may wish to have them reviewed by a solicitor.